Refund Policy

Last updated: October 15, 2026

1. Credits

Credits purchased from official resellers are non-refundable and cannot be exchanged for money. Purchase only the amount you need.

2. Failed operations

Credits are deducted only when an operation is executed. If an operation fails due to a server or supplier error, credits are returned to your balance automatically. If credits were not returned, contact support within 48 hours with the operation log.

3. No refund cases

No refund is issued when: the operation was completed successfully; the failure was caused by the device (damaged hardware, wrong mode, unstable cable/USB, unsupported model); the user cancelled or disconnected the device during the operation; or the user violated the Terms of Service.

4. Reseller purchases

Disputes regarding payment to a reseller are resolved directly with that reseller. GsmHub is not responsible for payments made outside the official reseller list.

5. Contact

Telegram: @GsmHub_net